Sales Policy

Payment Methods

NOTE: Credit Card transactions will appear on your billing statement as "VAN HORN TRUCK PARTS "

VAN HORN TRUCK PARTS accepts payment by credit card and PayPal. We accept Visa, MasterCard, Discover and American Express for orders placed in the U.S. We do not accept international orders. Van Horn Truck Parts will bill your credit card when the order is processed online. Please contact customer service or call us at +1 (248) 651-2238 for more information.

If you are paying by credit card, be sure to correctly enter the account number, card expiration date and the security code on the card. All orders must be pre-paid in U.S. funds, no foreign currency, no C.O.D.'s

Pricing :

Van Horn Truck Parts offers our customers the best selection at competitive prices. Items in your shopping cart will reflect the most recent price displayed on the item's product detail page. Prices are frequently updated by our suppliers. Therefore, prices on the product detail page and in your cart may change after such updates to reflect current prices. Placing items in your cart does not reserve the current prices shown at the time; prices are determined only when you place an order.

All Prices displayed are in US Dollars.

Pricing Error and Inaccuracy Disclaimer :

Information at VanHornTruckParts.com may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted and placed your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing or stocking error, VanHornTruckParts.com will contact you provide you with the following options: (1) Proceed with the transaction based on the corrected information; or (2) Cancel your order/transaction. We apologize for any inconvenience. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an incorrect item. Please see our return policy for further information.

Back Orders :

VAN HORN TRUCK PARTS maintains an inventory of the items shown in our online store. If an item is temporarily out of stock, VAN HORN TRUCK PARTS will contact you prior to processing the order to determine your shipping preference. If you do not want backorders to be filled, simply indicate “No Backorders” in the message box on the online check-out page or paper order form. Backorders can be cancelled prior to shipment by calling our customer service order line, 1-248-651-2238.

Van Horn Truck Parts will bill your credit card when the order is processed online

Returns and Exchanges

You may request a return within 30 days of the receipt of your order for merchandise you have purchased from Van Horn Truck Parts. All returns and exchanges are subject to a minimum of 15% Restocking Fee. VAN HORN TRUCK PARTS promises to expedite your exchange, repair or refund.

PLEASE NOTE: shipping charges are not refundable.

1. Special Orders: Any part that has been special ordered from the manufacturer will not be eligible for return.
2. Condition Policy for Returned Goods: Any part you have been given authorization to return, and is within 30 days of receipt; must be in its original box. The product must be new and in saleable condition and cannot be returned if the part was installed, or modified. Credit will not be issued if the part has been determined to have been installed, misused, modified or in unsalable condition. Unacceptable returns will be sent back to the customer on request at the customer's expense. All returns are subject to a 15% Restocking Fee.
3. RMA (Return Merchandise Authorization Memo): An RMA must accompany all returns and exchanges before they will be accepted in our warehouse and the RMA number must be clearly visible on the outside of the package. RMAs are valid for a period of 30 days from authorization. Merchandise sent to us without an RMA or with an expired RMA will be refused. See our return and/or exchange policies before calling or emailing for your RMA. Please contact Van Horn Parts to request a RMA form.
4. Contact Customer Service 1-248-651-2238 for a return request and Return Authorization number. (Mon-Fri 7:30-5 EST)
5. Proof of purchase, original or copy, must accompany all returned merchandise.
6. All merchandise should be packed securely in the manufacturer's original carton if possible.
7. Returns received after 30 days from authorization may be refused or subject to a minimum 15% Re-Stocking charge.
8. Refused Shipments and Items returned without a Return Authorization will be subject to a minimum 15% Re-Stocking charge, Return Shipping Charges plus the current rate UPS refusal fee of minimum $11.00 to $35.00 for all shipments.
9. Merchandise may be returned to Van Horn Truck Parts Inc in person or shipped to us prepaid and insured at:

VAN HORN TRUCK PARTS Customer Returns 6817 23 Mile Road, Shelby Twp, MI 48316

NOTE: Merchandise covered by manufacturers' warranty must be sent directly to the manufacturer for replacement or repair.

Exchange Policy:

You may exchange a part within 30 days of your purchase. You must fill our RMA form and be pre-authorized to make a return for Exchange. All parts must be in the original manufacturer’s box in order to receive credit for an exchange. Credit will not be issued if the part has been determined to have been installed, misused or in unsalable condition. Any part which is not eligible for a credit will be returned at the customer’s expense. Parts being exchanged must be received by us before we ship the replacement parts you want. We will not cross-ship parts.

Changes To Orders :

Customers may make changes to their order, provided that the order has not yet been processed. If items have processed no changes can be made and our normal returns policy will apply. Please contact our sales office (M-F 7:30-5 EST) with any order change requests and please have your order ID number available when calling.

Cancellation Policy:

Van Horn Truck Parts strives to exceed our customers’ expectations with the broadest offering, competitive pricing and Customer Service. We will ship most orders on the same day, and we request that you call customer service to see if we can cancel the shipment. Provided your order has not yet been processed, there is no fee to cancel an order. If items been have processed then our normal returns policy will apply. The customer is responsible for return shipping costs, and all items must be returned in new condition.

Defective Merchandise:

Any defective return must be pre-authorized using our RMA. Once you have been given the authorization, credit will not be issued until the defective parts have been received and passed inspection and if need be, inspected by the original manufacture. We strive to be customer friendly and will be as cooperative as possible in assisting in the evaluation of the defective part

As long as the part was not special ordered, we will accept returns as per our return and exchange policy. You must request a RMA for return. The freight charges will be at the customer’s expense and a 15% Restocking Fee will be assessed.

Shipping & Handling